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    • First Aid at Work
    • Emergency First Aid
    • Emergency First Aid for SIA Compliance
    • Emergency Aid and Driver Fitness
    • Minibus Driver Induction
    • Passenger Assistant Training Scheme (PATS)
    • Fire Warden/Marshal
    • FORS Professional LoCITY Driving CPC Course (HGV) (LGV)
    • FORS Professional Safe Driving CPC Course (PCV) (LGV)
    • Vehicle Checks, Road Worthiness & Wheel and Tyre Maintenance
    • Staying Legal
  • Online Training
    • Health & Safety Online Training
    • Health & Social Care Online Training
  • Course Calendar
  • Cancellation Policy
  • About Us
  • Getting Here
  • Privacy
  • Downloads
  • Home
  • Our Courses
    • First Aid at Work
    • Emergency First Aid
    • Emergency First Aid for SIA Compliance
    • Emergency Aid and Driver Fitness
    • Minibus Driver Induction
    • Passenger Assistant Training Scheme (PATS)
    • Fire Warden/Marshal
    • FORS Professional LoCITY Driving CPC Course (HGV) (LGV)
    • FORS Professional Safe Driving CPC Course (PCV) (LGV)
    • Vehicle Checks, Road Worthiness & Wheel and Tyre Maintenance
    • Staying Legal
  • Online Training
    • Health & Safety Online Training
    • Health & Social Care Online Training
  • Course Calendar
  • Cancellation Policy
  • About Us
  • Getting Here
  • Privacy
  • Downloads
Cancellation Policyadminuser2021-09-07T16:12:32+00:00

CANCELLATION & RE-SCHEDULING POLICY

We acknowledge that from time to time it may be necessary for our clients to cancel or reschedule courses. However, to provide a high level of service to all our customers by ensuring trainer availability, we operate a clear cancellation policy within our Standard Terms and Conditions, which we wish to bring to your attention:

If you wish to reschedule or cancel your attendance and we are notified with less than 10 full working days before the course date, 50% of the course fee will be charged. Please note: the 10 full working day period does not include the date of notification, or the date of the course.

If you wish to reschedule or cancel your attendance and we are notified with less than 5 full working days before the course date, 100% of the course fee will be charged. Please note: the 5 full working day period does not include the date of notification, or the date of the course.

N.B. Re-booked sessions will be subject to the standard course fee.

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Old Oak Training
Room C
1 Tower Lane
East Lane Business Park
East Lane
Wembley
HA9 7NB
Tel: 020 8908 1560
Email: courses@oldoaktraining.co.uk

 

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