Passenger Assistant Training Scheme (PATS)

Following the MiDAS modular format, PATS training is available throughout the UK.  Unlike MiDAS, PATS members make a commitment to assess the training needs of staff performing the role of passenger assistant on a vehicle.  These people may be paid staff, or volunteers and they may be performing the dual role of driver/carer.

Course Modules

PATS has five modules, an induction module undertaken by all, then modules looking at assisting passengers with disabilities (but not wheelchair users), assisting wheelchair users, assisting children and young people and assisting older people.

  • Module A: The role of the passenger assistant- This is the foundation module for all passenger assistants. This module enables drivers/carers to understand the role of the passenger assistant

  • Module B1: Passenger awareness and assistance-This modules covers awareness of passenger needs and how to assist, looking at individuals who don’t use a wheelchair

  • Module B2: Assisting passengers who travel in wheelchairs- B2 covers similar aspects to B1 but focuses specifically on passengers in wheelchairs

  • Module C1: Supervising children and young people with special needs- For PA’s who work with children or young people with special needs

  • Module C2: Working with adults who need care and supervision- PA’s who work with vulnerable adults

  • The other modules you complete will depend on the needs of the people you work with

Room C, Hirst Hall, 1 Tower Lane, East Lane Business Park, East Lane, Wembley, HA9 7NB.
Venue Parking
There is no vehicle parking at the venue. Payable parking is available on streets near the venue but please note any local and Wembley Event Day restrictions as indicated by signage.
Course Times – To be notified
Please arrive 30 minutes prior to course start time for registration purposes.
Identification Requirements
Please bring at least one of the following forms of identification – Driving Licence, Driver Qualification Card,
Driver Card or Valid Passport.

Who should attend  PATS (The Passenger Assistant Training Scheme)

Most organisations have realised that they, as well as their Drivers and Passenger Assistants, share in a duty of care to their Passengers and that to enable Passenger Assistants to work effectively, and exercise that duty of care, they deserve training.

An effective, and well rounded, solution to that training need is PATS (The Passenger Assistant Training Scheme), a sister training programme developed from MiDAS for minibus drivers.

Most PATS members also offer elements of the training to their drivers, which they have found to be very beneficial.

Course equips trainee with knowledge of :-

  • improve personal and  passenger safety

  • help to improve  passenger comfort

  • meet  legal and contractual responsibilities

  • understand and meet the needs of  passengers

  • develop additional skills and a wider knowledge of their work